Ice maker not producing ice, or a standalone commercial ice machine that dropped dead mid-shift? I repair residential built-in and freestanding ice makers along with standalone commercial ice machines across Fort Collins.
I repair residential built-in and freestanding ice makers plus standalone commercial ice machines (undercounter and countertop units). Common work includes water inlet valves, ice molds and cutter grids, thermostats, pumps, water filters, and control boards. Samsung French-door ice makers have a documented freeze-over and auger issue covered by a class-action settlement. Commercial units (Hoshizaki, Scotsman, Manitowoc, Ice-O-Matic) live and die by water quality, and Fort Collins water is moderately hard, so scale buildup on evaporator plates is the single most common failure pattern I see. If your unit is a modular head on a bin or anything inside a walk-in, that sits outside what I work on and I will tell you before I come out.
Before you call, a few things are worth a quick try. If any of these fixes it, you save a service call. If not, give me a ring.
Six-month interval on residential, per the manufacturer's filter kit schedule on commercial. This is the single most common call I get. Mark the install date on the filter.
Partially closed saddle valves are the top residential cause of slow or hollow ice.
Residential ice makers need the freezer at 0 to 5 degrees to cycle. Above 10 degrees, production stalls.
Easy to bump accidentally when loading the freezer.
Restaurant grease and dust pack the coil fast. Do not remove the condenser cover panel.
Hoshizaki, Scotsman, and Manitowoc all publish a customer-safe clean cycle using their branded cleaner. Follow the manual exactly.
A few signals mean stop using the appliance and call a technician. If you see or smell any of these, unplug the unit and reach out.
Average Service Life
7 to 10 years
Residential ice-maker modules typically need replacement every 5 to 7 years regardless of the refrigerator's overall life. Commercial ice machines are rated for 7 to 10 years with proper water filtration and quarterly cleaning. Units on unfiltered water rarely reach year 5. Hoshizaki KM cubers regularly hit 12 to 15 years with maintenance. Sub-Zero built-in residential ice makers are an outlier at 15 to 20 years.
I service all major brands. If I can get the parts, I can fix it. Samsung, LG, Whirlpool, GE, KitchenAid, Maytag, Bosch, and more. No brand is too obscure.
Parts & Labor Warranty
Up to 1 year labor, parts warranty varies
4.3★ Google Rating
35+ verified reviews
Owner-Operated
I handle every repair personally
Jake, Owner & Technician
